\ Terms & Conditions


Terms & Conditions

Introduction :

"Website" or "www.specialdeliveryltd.com is owned by Special Delivery Purchasing Agents. In using our service, you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you have any queries about these terms & conditions or have any comments or complaints on or about the website, please email us at info@specialdeliveryltd.com We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

What are your terms of use? :

Special Delivery is a shipping portal that enables our customers to easily access the information for their packages.

1. Your Agreement to this Terms :

By using this Website or our Services you agree to these Terms. If you don’t agree, you must not use the Website or the Services. Your continued use confirms your agreement to be bound by these Terms. If you are signing up for a Special Delivery account, you will be asked to confirm your agreement to these Terms by checking the box that says you agree. These Terms form a legally binding contract between you and us in relation to your use of the Website and our Services, so it’s important that you take the time to read them carefully. We may change these Terms at any time by publishing a new version on the Website, which will change the Terms on which we offer the use of the Website and our Services from the date of change, so please check back


IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE AND DO NOT SIGN UP FOR A SPECIAL DELIVERY ACCOUNT

2. The Website :

This Website and Special Delivery Services are provided by Special Delivery. Copyright in the material on the Website and in the software that provides the Services is owned by Special Delivery and licensed to us. Special Delivery reserve all our intellectual property rights, including without limitation copyright, trademarks (whether registered or unregistered) in the Website and the material and software on it, and the design, layout, look and appearance of the Website. Nothing in these Terms creates a transfer of any intellectual property rights to you. The material and software on the Website may be used as a package management resource. Any other use, including but not limited to the reproduction, modification, distribution, transmission, republication, display, or performance of the content or software on this Website is strictly prohibited.

3. Registration for an Account :

To become a Special Delivery account holder, you must register with your email address and a password. You will be able to save your personal information and shipping preferences. You must update the personal information you have provided us if it changes. You consent to us contacting you from time to time to ensure your personal information is current. Your payment Information is NOT saved, and you will have to enter it every time you check out. You must protect your account information, including your login ID and password. All activity on the Website that occurs under your login ID is your responsibility and we may treat it as having been done by you. You must notify us immediately if there is any unauthorized use of your login ID.

4. Use of our website

This Website and our Services are available for use by anyone who has agreed to these Terms. Unless your access is revoked by us in writing, we grant you a non-exclusive license to access and use the Website in the ordinary course of browsing the Website and using our Services (including any reasonable incidental printing of information that occurs as part of that use) and in accordance with these Terms. The Website is provided to you on an “as is”, “as available” basis, without any express or implied warranty by us. For more information on security measures taken to keep user information safe, refer to our Privacy Policy.  The availability of content on the Website is also subject to the limitations of the Internet including re-buffering, loss of connection and dropouts. While care has been taken when compiling the Website, it may use information from a range of sources, including third party advertisements. We can’t screen all this material before it appears on the Website and are not responsible for and do not necessarily endorse its content.


5. USE OF OUR SHIPPING SERVICES

  • All packages must be collected within 7 days of receiving a pickup notification or be subject to storage fees of $1.00 per day. 
  • Any item left unpaid for at our offices for more than 30 days will be sold to cover duty and freight charges. Customer accounts will also be red flagged to ensure that future goods do not leave our US warehouse until a deposit is made based on their estimated clearing cost.
  • Special Delivery will not be liable for damaged goods that arrive in intact packaging. It is not our responsible for supplier packaging or re-packaging of items purchased from sellers.
  • Special Delivery will not be held responsible for lost or damage of goods that remain in our Florida warehouse longer than 45 business days. 
  • If a customer is forced to collect goods from our Florida warehouse, they are to do so within that 45-day period. 
  • Special Delivery will not issue any refunds for used, refurbished or defective goods.
  • All packages must be shipped with your name c/o SDL. If a website does not allow the C/O SDL after your last name, we ask that you place it at the end of the shipping address.
  • All packages require an invoice to be cleared. This also includes duty free items. We encourage you at the time of your purchase to upload your invoice to your account. Packages without invoices will not be shipped.
  • If a family member or friend is collecting a package for you, please send an email to support@specialdeliveryltd.com with the name of the person collecting the package on your behalf.
  • Special Delivery does not accept third party delivery confirmations from carriers in the United States. Once an item is scanned into Special Delivery system the item is then considered Delivered.
  • Special Delivery has the right to refuse the delivery or hold any package shipped to the US Address.
  • Special Delivery can terminate or close accounts without written notice.
  • Special Delivery reserves the rights to refuse service to any customer using profanity while in store.